RF America IDS

FAQ

Frequently Asked Questions
I hope you can find answers to your questions here. If you cannot, give us a call at 1-866-578-5533 or write to us. Click on a question and it will bring up your answer.

Questions about the Discovery Camera:

Questions about the Discovery Center:

Miscellaneous questions:

 

 

 

 

Answers:

Is the battery user replaceable and where can I buy the battery?

Yes. You can purchase replacement batteries from RF America. Call us for more information. back to top

When do I need to charge the camera?

The Discovery Camera will last up to one hour on a full charge. It is recommended that you place your camera on the charging stand at the end of each work day and should not sit on it for more then 24 hours. back to top

Can I use one camera for multiple operatories?

Yes, you would need to purchase a Discovery Center or Discovery Link for each operatory you have. back to top

How far does the Discovery Camera work from the Discovery Center or Discovery Link USB?

It depends on your surroundings. For example. In an open field it will have greater reception at greater distances. If you are in a building with many walls, the reception will have a lot of interruption. back to top

What if I drop my camera?

Unfortunately, we are not responsible for accidents and abuse to the camera. back to top

What is the difference between a Lithium Ion (Li-Ion) battery versus the older Nickel-Cadmium-Cadmium (Ni-Cd) battery?

Li-Ion batteries last longer and do not carry the memory effect like Ni-Cd batteries do. The Memory Effect is caused by inconsistent charging of a Ni-Cd battery. For example, if you use 50% of a Ni-Cd battery and then charge it, it will make the battery think that a full charge will be at 50% as opposed to 100%. back to top

How do I reformat my Secured Digital (SD) memory card?

Basically there are two ways to reformat your SD card. First way to do it is to have a USB Card reader which you can purchase from any electronics store. Insert the card, right click on the drive and select format. The file system should be FAT, if not, change it to FAT. The second way to reformat it is to use the Discovery Center. Press < or > and go into playback mode. Now press set up and select format and then select "delete" to confirm.

How do you save the image? How many images can you save in the SD card? What type of format is the image stored?

To save images onto the SD Card, recall the images you’ve just captured. Press “SAVE” on the bottom half of the remote, you should see “Capturing Mode” at the top of the screen for a few seconds. Now the image is saved onto the SD card.
Depending on the size of the SD card, you can save more then 400 with a One Gigabyte card which is provided for new customers.
The images are saved as .JPEG files. back to top

How do you print the images? How do I transfer the image to my computer?

Most modern digital photo printers have an integrated memory card reader which allows you to print images easily.
In order to transfer images from the SD card to your computer, you would need to have a card reader which can be purchased from an electronic store such as Best Buy or Fry's. back to top

How can I delete images saved in the SD card?

There are multiple ways to remove saved images on the SD card. First way is to use the Discovery Center. Scroll through the images in Playback Mode and press delete. The second way would be to use a USB Card reader and delete them using your computer. back to top

How do I capture X-rays into the Discovery center?

You can purchase the optional Discovery Ray. It is an X-ray film viewer that lets you place the Discovery Camera over the film and capture the X-ray film. back to top

Can I spray disinfectant onto the Discovery Center surface?

Yes, use a small amount. Spray the disinfectant (or glass cleaner) onto a cloth or napkin and then wipe the screen gently. back to top

Will the Discovery Center work with my DVD player and show patient education material while the patient is at the chair?

Yes, the Discovery Center has a Video In (S-Video) that you can plug a DVD player into and you can also plug in audio input. All the needed cables are provided with each purchase. back to top

What are the different ways of mounting the Discovery Center in the Operatory? And where can I get these mounts?

Yes. You have four (4) options. Desktop mount (included), Pole mount (optional), Wall mount (optional), Ceiling mount (optional). You can purchase the mounts from us by calling 1-866-578-5533. back to top

Does the Discovery Center have speakers?

Yes, the Discovery has two (2) integrated speakers on the backside of the monitor. back to top

Will my existing Copernicus pole mount works with the Discovery Center?

Yes, you will need to purchase an optional adapter plate that enables you to covert your Copernicus mount into a Discovery Center mount. Give us a call for more information. back to top

Can my Discovery Center display a single image as well as four images?

Yes. You can change the display from single capture mode to quad-mode using the remote control. back to top

Can I use one Discovery Camera with multiple Discovery Center setup in different operatories?

The Discovery Center lets you change channels according to your camera. So let say that your camera is a Channel 1, if you set all your monitors to Channel 1, it will pick up the signal. back to top

Can I use multiple Discovery Centers with multiple Discovery Cameras?

You can use up to four different cameras and four different Discovery Centers. back to top

Is it easy to switch from the PC input to the Discovery Center mode?

All you have to do is press the input button on the right side of the monitor. The correct input for the Discovery Center Mode is CVBS. back to top

Is the Discovery Center PAL and NTSC compatible?

Yes. It will work in the United States and also in European countries. back to top

What kind of printer should I use to print out pictures?

When you purchase specific packages we will include a FREE HP Photo Printer for you. back to top

How do I find out more information on the Discovery Line?

You can find more info in the “Products” section of our website. You can also feel free to call us during business hours for more information. back to top

What is the response time of your customer service?

You are very important to us. We try to answer any questions you have during your first call. But sometimes there are difficult questions that our staff and technical support agents do not know the answer to and will require further research. We appreciate the patience you give to us. back to top

How does my warranty work after one year?

Once you are out of your warranty, you may still contact us for FREE technical support over the phone and we can evaluate your product at no cost, but if repairs are needed you will be contacted for approval of any charges that may be needed. back to top

How do I acquire training?

You can request free over the phone training by calling our office and setting an appointment with our technicians. back to top

Do you take trade-ins?

Yes, we can apply credit towards the purchase of new products. Call us for more information. back to top

Do I get discounts for referrals?

Yes! We appreciate all business referrals and will reward you. Call us for more information. back to top

©2007 RF America IDS